Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners about how users interact with their sites.

2. Categories of Cookies We Use

2.1. Strictly necessary cookies

These cookies are essential for the website to function and cannot be switched off. They are set in response to actions you take such as logging in, filling forms, or managing your session. No consent is required for these cookies.

• Session cookie: manages your authenticated session. Expires when you close your browser. First-party.
• Security cookie: prevents cross-site request forgery (CSRF). Session-based. First-party.
• Load balancer cookie: ensures consistent routing of your requests. Session-based. First-party.

2.2. Analytics cookies

These cookies allow us to measure traffic, understand how users interact with our services, and improve performance. They require your consent for users in the EU/UK.

• Google Analytics (_ga, _gid, _gat): collects anonymized usage data. Retention: up to 14 months. Third-party — Google LLC.
• Mixpanel: collects product interaction data for feature analysis. Retention: [X months]. Third-party — Mixpanel, Inc.

We have enabled IP anonymization in Google Analytics and configured data retention to the minimum required for our analysis purposes.

2.3. Marketing / targeting cookies (if applicable)

Strictly necessary cookies set by our payment processors to enable secure transaction flows. No consent required.

• Stripe (_stripe_mid, _stripe_sid): fraud prevention and session management during checkout. Duration: up to 1 year. Third-party — Stripe, Inc. (USA).
• dLocal: session and fraud-detection cookies set during the dLocal-hosted payment flow. Duration: session-based. Third-party — dLocal Limited (Uruguay).

dLocal payment flows may be hosted on a dLocal domain (e.g., checkout.dlocal.com). In that case, dLocal’s own Cookie Policy applies to that page.

3. Cookie Consent

When you first visit our website, you will be presented with a cookie banner allowing you to accept, reject, or customize your cookie preferences by category. Strictly necessary cookies are always active. Your preferences are saved for 12 months.

We recommend implementing a consent management platform (CMP) such as Cookiebot, OneTrust, or Osano to manage user preferences and maintain a consent log for GDPR compliance.

4. How to Control Cookies

In addition to our cookie banner, you can control cookies through your browser settings:

• Google Chrome: chrome://settings/cookies
• Mozilla Firefox: about:preferences#privacy
• Safari: Preferences > Privacy
• Microsoft Edge: edge://settings/privacy

Please note that disabling certain cookies may affect the functionality of our website and services.

5. Third-Party Links

Our website may contain links to third-party websites. We have no control over the cookies or tracking technologies used by those sites, and this Cookie Policy does not apply to them. We encourage you to review the cookie policies of any third-party sites you visit.

6. Updates to This Policy

We will update this Cookie Policy whenever we add or remove cookie categories, or when regulatory requirements change. The date of the last update is shown at the bottom of this document.

7. Contact

Cookie-related inquiries: privacy@synex.technology

Last updated: March 21, 2026 — SINEX LLC — www.synex.technology