Terms of Service

1. Acceptance of Terms

By accessing or using the website www.synex.technology or any services provided by Sinex LLC (“Company,” “we,” “us,” or “our”), you (“User” or “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must discontinue use immediately.

These Terms apply to all visitors, registered users, paying customers, and any other persons who access our services, regardless of geographic location.

2. Description of Services

The Company operates across four business lines accessible through the website and associated platforms:

• Corporate services website: informational content and inquiry management.
• SaaS / digital platform: subscription-based software products accessible online.
• E-commerce: sale of digital or physical products processed through Stripe.
• Mobile application: downloadable app providing access to Company services.

The Company reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice to registered users.

3. User Accounts

3.1. Registration

To access certain features, users must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

3.2. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account or make a purchase. By registering, you represent and warrant that you meet this requirement.

3.3. Account termination

The Company reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period, with or without prior notice.

4. Payments and Billing

All payments are processed by third-party payment processors. By providing payment information, you authorize the applicable processor to charge the fees associated with your purchase or subscription.

4.1. Stripe

Payments from users in the United States, Europe, and other supported regions are processed by Stripe, Inc. By completing a transaction via Stripe, you agree to Stripe’s Terms of Service and Privacy Policy (stripe.com/legal).

4.2. dLocal

Payments from users in Latin America and other emerging markets may be processed by dLocal Limited, a company incorporated in Uruguay and regulated as a payment institution. By completing a transaction via dLocal, you agree to dLocal’s Terms of Service and Privacy Policy (dlocal.com/legal).

dLocal supports local payment methods including but not limited to: bank transfers, cash payments (e.g., OXXO, Boleto Bancário, Rapipago, PagoFácil), local debit and credit cards, and digital wallets, depending on the user’s country of residence.

The payment processor applied to your transaction is determined automatically based on your billing country and the payment method selected at checkout. Both processors are PCI-DSS compliant.

4.3. General billing terms

• Subscription fees are billed on a recurring basis (monthly or annual) and will auto-renew unless cancelled before the renewal date.
• One-time payments are charged at the time of purchase.
• All prices are displayed in USD unless otherwise stated. Currency conversion fees, if any, are charged by your bank or payment provider.
• The Company is not responsible for additional fees, taxes, or charges imposed by your local jurisdiction or financial institution.

Refunds are governed exclusively by the Refund Policy set forth in Section 04 of this document.

5. Intellectual Property

All content on the website and platforms — including text, graphics, logos, software, and other materials — is the exclusive property of the Company or its licensors and is protected under U.S. and international intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable license to access and use the services for personal or internal business purposes only. Reproduction, distribution, or creation of derivative works without prior written consent is strictly prohibited.

6. Prohibited Conduct

Users agree not to:

• Use the services for any unlawful purpose or in violation of any applicable local, state, national, or international law.
• Attempt to gain unauthorized access to any part of the platform, other user accounts, or Company systems.
• Introduce malicious code, viruses, or any software intended to damage or disrupt the services.
• Scrape, harvest, or collect data from the platform without express written permission.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

The Company does not warrant that the services will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS MEMBERS, MANAGERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS OR DATA — ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The Company’s total liability to you for any claim arising out of or related to these Terms shall not exceed the greater of (a) the amount you paid to the Company in the 12 months preceding the claim or (b) one hundred U.S. dollars (USD $100.00).

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its members, managers, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys’ fees — arising out of or in any way connected with your access to or use of the services, your violation of these Terms, or your infringement of any third-party rights.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the services shall first be submitted to non-binding mediation. If mediation fails, disputes shall be resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA), with proceedings conducted in English.

Users located in the State of Florida acknowledge that the Company’s principal place of business is in Miami, Florida, and that Florida courts may have concurrent jurisdiction over disputes arising from transactions conducted primarily in that state.

Users located in the European Union retain the right to bring disputes before the competent courts of their country of residence, in accordance with applicable EU consumer protection laws.

11. Changes to Terms

The Company reserves the right to update these Terms at any time. We will notify registered users via email or in-app notification at least 14 days before material changes take effect. Continued use of the services after the effective date constitutes acceptance of the revised Terms.

12. Contact

For questions regarding these Terms, contact us at legal@synex.technology.

Sinex LLC — www.synex.technology